Common questions
Questions,
answered.
How Offscreen works, from your first design to the scan report. Still stuck? Email hello@GetOffscreen.com.
Getting started
What is Offscreen?
Offscreen designs printed marketing for your business inside ChatGPT or Claude. You tell your assistant about your business, pick a design, approve the proof and pay on GetOffscreen.com. We print it and ship it to you. Every piece carries a scan code to a page we host for your business.
How do I connect Offscreen to ChatGPT or Claude?
Add Offscreen from your assistant's connectors or apps settings with the address https://getoffscreen.com/mcp, then sign in with your email or Google. Once Offscreen is listed in the ChatGPT and Claude directories, you can add it from there instead. Our step by step guides walk you through it: Set up in ChatGPT or Set up in Claude.
Do I need an Offscreen account?
Your conversation is your account. You sign in once with a code we email you, or with Google. You design, approve and track orders in the chat, and you pay on a secure Offscreen page. There is no separate site to manage.
Who is Offscreen for?
Offscreen is for businesses. The person ordering must have the right to use the name, logo and content they print.
Designs and proofs
What happens when I ask for a design?
Offscreen shows up to four numbered designs on one sheet and asks which one you want. Pick by number, then ask for changes in plain words, for example "make the phone number bigger" or "try a bolder style". Each change is a new proof you review in the chat.
Can I change the design? Is there a limit?
Changes are free and unlimited until you approve a design. Nothing prints until you approve it and pay.
Can I print a design I made somewhere else?
Offscreen prints designs made with Offscreen. To change something, ask in the chat and Offscreen remakes the proof.
What about my logo?
Send a PNG, JPEG, WebP or SVG file in the chat, give a web address for it, or ask Offscreen to find it on your website or Google business listing. If a logo is too small to print sharply, you get a plain warning with the size a sharp print needs, and you can send a larger file.
Will the print look like the proof?
What is on the proof is exactly what prints, so check every word and number before you approve. Printed colors can differ from your screen; small differences in color and trim are normal in commercial printing.
Prices, orders and shipping
How do I see the price?
Ask in the chat. Offscreen shows the price for the product and quantity you choose. The checkout page shows shipping and sales tax before you pay.
Is there a minimum order?
There is no minimum beyond the quantities offered. Yard signs, truck magnets, banners and window decals start at one; labels at 10; flyers at 50; door hangers, business cards, review cards, postcards and rack cards at 100. Ask Offscreen for the catalog to see every size and quantity.
How long does it take?
Most orders print in 2 to 5 business days, then ship by ground, usually in 1 to 7 business days. The chat shows an arrival estimate for your order, and the shipping notice confirms the date.
Where do you ship?
We ship to street addresses in all 50 United States.
How do I pay?
On a secure checkout page at GetOffscreen.com, with a card, or Apple Pay and Google Pay where your device supports them. Card details go straight to Stripe and never reach our servers.
Can Offscreen order or charge me without asking?
No. Nothing is ordered or charged until you approve a design and pay on GetOffscreen.com. Your assistant cannot pay for you.
Can I cancel an order?
After you pay, you can cancel from the chat for a full refund until your order goes into production, usually within one business day; after that it cannot be cancelled, changed or returned.
Where is my order?
Ask the assistant you ordered in, for example "show my orders" or "where is my order". It answers with the status, the tracking number once the order ships, and a link to the order page.
Can I reorder?
Yes. Ask to reorder your last signs, and the assistant starts a new order with the same designs for you to review and pay.
What if my order arrives damaged or does not match the proof?
Tell us within 5 business days after delivery. Email hello@GetOffscreen.com with your order number, a short description and clear photos of the item and the box. We check your claim against the approved proof, reply within one business day, and reprint or refund. Our refund and reprint policy has the details.
Your scan page and your data
What is the scan page?
Every piece carries a code that opens a page we host for your business, with your name, phone, services, buttons to call or ask for a quote, and your Google review link if you add one.
What can I see about scans?
Ask your assistant for a scan report. You see how many times your codes were scanned and your page was visited over time, with the approximate city, region and country and the type of device. Scan data is private to your business and never shows a visitor's name or address. We keep it for 13 months.
How do I disconnect Offscreen or delete my data?
Remove the Offscreen connector in your assistant's settings to disconnect. To delete your account and data, email hello@GetOffscreen.com and we remove everything we are not required to keep for tax records. See our privacy policy.
How do I reach a person?
Email hello@GetOffscreen.com. We reply within one business day.
Ready to try it?
Connect Offscreen and ask for your first designs. Nothing prints until you approve.