Offscreen Terms of Service

Effective October 5, 2026

1. Who we are

Offscreen is a service of Deep Forest AI (Offscreen) ("we", "us"). You can reach us at hello@getoffscreen.com.

These terms apply when you use Offscreen through ChatGPT, Claude, or getoffscreen.com. By signing in, approving a design, or paying, you agree to them. Our Privacy Policy and Refund and Reprint Policy are part of these terms.

2. Who can use Offscreen

Offscreen is for businesses. You confirm that you are 18 or older, that you are ordering for a business, and that you have the authority to place orders for it. Offscreen is not for children or for personal or household purchases.

3. How an order works

1. You sign in and chat with ChatGPT or Claude. You give us your business details.
2. You see a proof (a picture of the finished item) and an estimated price.
3. You approve the design in the chat. Approving charges nothing.
4. You open the checkout page on getoffscreen.com, enter the delivery address, see the final total with shipping and sales tax, agree to these terms, and pay through Stripe.
5. We send the order to a trade printer. The printer makes it and ships it to your address.

We do not print. The printer is our supplier, and we are responsible to you for your order. Items are custom made to order for you.

4. Your account

You sign in with a one-time code sent to your email, or with a password if we invited you to test. Keep your email account and password secure. You are responsible for orders placed through your account. Tell us right away if you think someone else has used it.

5. The proof is final: check it carefully

What is on the proof is exactly what prints. You are responsible for checking every word, phone number, web address, license number, date, color, size, and quantity before you approve. We do not correct spelling or facts. If you change anything after approving, the old approval is void and you must approve again.

Printed colors can differ from your screen. Small color differences between print runs are normal. Small differences in color and trim are normal in commercial printing.

6. Your content and your rights

You keep ownership of everything you give us, including your business name, logo, text, and website content. You give us permission to use it only to make your proofs, print files, orders and QR code page, to send it to our printer, and to keep records of your order.

You promise that:

• you own, or have permission to use, every logo, name, image, and piece of text you give us;
• nothing you give us infringes anyone's copyright, trademark, or other rights;
• the content is lawful and true, and any claim on it (such as "licensed" or "insured") is accurate.

If you give us a logo that belongs to someone else, such as a manufacturer, a sports team, a badge program, or a government or military mark, you must have written permission. We may ask you to confirm it.

You own your content and may use the finished design freely. Offscreen keeps the rights to its templates and tools.

7. What we will not print

We refuse, and may cancel and refund before printing, any order that:

• is political campaign or political advocacy material;
• is unlawful, fraudulent, hateful, or misleading, including fake reviews or awards;
• infringes someone else's rights;
• falsely claims a license, insurance, or government or law enforcement status;
• promotes weapons, tobacco, cannabis, adult content, or gambling.

We decide, using our judgment, whether an order falls into one of these groups. Report infringement to hello@getoffscreen.com.

8. Your advertising is your responsibility

Many states require a contractor's license number on signs, vehicles, and other advertising, and have other rules for ads. We may prompt you for a license number, but we do not give legal advice and we do not check whether your materials meet the law. You are responsible for that.

9. Prices, tax, and payment

The price in the chat is an estimate for printing only. The final total, with shipping and sales tax, is shown on the checkout page before you pay. An estimate is good for a limited time shown to you. All prices are in US dollars. We deliver within the United States.

You pay through Stripe. Offscreen never sees or stores your card number. Your order is not paid until Stripe confirms the payment to us. Sales tax is charged at checkout for the delivery address as Stripe calculates it.

10. Production and delivery

Production usually takes a few business days, then shipping takes a few more. Dates we give are estimates, not promises. Carrier delays, holidays, and printer capacity can change them. You give us the delivery address, and we are not responsible for an incorrect address. Risk of loss passes to you on delivery. For lost or damaged shipments, see the Refund and Reprint Policy.

11. Cancellations, defects, and refunds

These are in the Refund and Reprint Policy. In short: you can cancel freely before you pay. After you pay, you can cancel from the chat for a full refund until your order goes into production, usually within one business day; after that it cannot be cancelled, changed or returned. Stripe issues the refund at once; your bank shows it in 5 to 10 business days.

12. Your QR code page

Each business gets a hosted page that the QR code on its printed items opens. Anyone with the link can see a page you publish. You write its content and you are responsible for it, and for keeping it accurate. We may unpublish or remove a page that breaks these terms or the law. The page records each scan and visit with the time, approximate location and device type, keeps those events for 13 months, and shows you the counts. See the Privacy Policy.

QR page links keep working for 12 months after your last order, then may be retired, including if you leave Offscreen or the service ends.

13. ChatGPT and Claude

The chat happens inside ChatGPT (OpenAI) or Claude (Anthropic). Their terms and privacy policies apply to the conversation itself, and we do not control them. Offscreen receives only the information passed to our tools. We are not responsible for what those services say or do. Offscreen places the text it receives on your proof exactly as given and does not rewrite it. The assistant in the chat may suggest wording, so check the proof.

14. Website suggestions

At your request, we can read your own public website to suggest your business name, phone, colors, and logo. You must only give us your own website. Suggestions may be wrong. Nothing is used until you confirm it.

15. No promises beyond these terms

Offscreen is provided "as is" except for the refund and reprint rights in our Refund and Reprint Policy. We do not promise the service will always be available or error free.

16. Limit on our liability

Our total liability for any claim about an order is limited to the amount you paid for that order, and we are not liable for lost profits, lost business, or indirect or special damages. Nothing in these terms limits liability that the law does not allow to be limited.

17. If a claim is made against us because of your content

You will cover our reasonable losses and legal costs if a third party makes a claim against us because of content you gave us, how you used the printed items, or your breach of these terms.

18. Ending and changes

You can stop using Offscreen at any time. We may suspend an account that breaks these terms or that we reasonably believe is being used for fraud. We may update these terms. The version you agreed to at checkout stays on record with your order. Changes apply to orders placed after they take effect. We will give you 14 days of notice by email for material changes.

19. Disputes and governing law

Please contact us first and give us a chance to fix the problem. Florida law governs these terms. Disputes are subject to the state and federal courts in St. Johns County, Florida.

20. Contact

Questions about these terms: hello@getoffscreen.com.